Cancer Council Liaison – Western Sydney LHD
Cancer Council
Based in cancer centres across NSW, Cancer Council Liaisons provides information, service navigation and emotional support to people affected by cancer. The positions are established in partnership with Local Health Districts
About the role:
Working alongside the cancer services team in Western Sydney LHD, the key purpose of the Cancer Council Liaison position is to provide face to face information, service navigation, and emotional support to people affected by cancer. The position complements the existing cancer services and ensures that people have access to cancer information and services in the right place, at the right time.
Full-time, onsite role across Westmead and Blacktown Hospital’s (Monday to Friday), offered on a 3-year contract.
Key responsibilities of the role:
- Provide cancer patients and/or carers of Western Sydney LHD with information and navigation to hospital and community-based cancer services.
- Provide short-term emotional support to patients and/or carers affected by cancer.
- Build strong and effective relationships with oncology health professionals at Western Sydney LHD to establish referral pathways to and from the health service and ensure the scope of the Liaison role complements existing services.
- Keep oncology health professionals informed about supportive care programs and services, and patient outcomes.
- Implement communication strategies to raise the profile of CCNSW supportive care programs and services and establish CCNSW as a trusted, evidence-based organisation.
- Work closely with other community cancer service providers to reduce duplication and connect patients to the most appropriate hospital based, local and out of area supportive care programs and services.
- Identify the opportunities to improve access to supportive care programs and services for Western Sydney LHD patients and their families/carers, focusing on population groups experiencing poorer cancer outcomes.
- Undertake quality assurance and service training in CCNSW’s 131120 Information and Support phone line and be willing to provide flexible support to the 131120 service.
- Use Cancer Council’s Client Relationship Management and reporting systems to collect agreed minimum data and report against key performance indicators.
- Demonstrate a client centric culture by actively working to improve our understanding of client needs and enhance the client experience across our staff and services.